Support Services
Count on the professionals at TRAMS to help you cut the cost and complexity of supporting hardware, software, and network environments across your organization. We offer a comprehensive portfolio of services for environments of all sizes and all types.
HARDWARE SUPPORT
TRAMS SOLUTIONS delivers comprehensive support for Computer Hardware Systems of all types: PCs, Touch Screen Kiosks, Printers, and Intel-based Servers. TRAMS Services capabilities include:
- A full range of proven preventive, diagnostic, remedial, and repair services
- Onsite and Bench Repair Services
- Per Event Support and Consulting
- Annual Maintenance Contract
Our Repair technicians and engineers are customer-focused, well presented and regularly undergo in-house training courses which go beyond vendor’s certification. We have a stringent training process that we put them through, from theory to hands-on, and keep them regularly updated.
Our aim is simply to provide an excellent service to your organization, minimizing down-time and ensuring the long term reliability of your office equipment.
Related Services:
- Installation Services
- Networking services
- Mission Critical 24x7X365 problem-solving help by telephone, the Internet, and electronic service tools
SOFTWARE SUPPORT
You can rely on TRAMS SOLUTIONS for all your software support needs - from basic to business-critical. We offer comprehensive services for enterprises of all sizes and environments of all types: desktops, client/server, datacenter, and home-based. Our Services professionals have extensive experience in resolving the complex software and hardware interoperability problems that can cause productivity-sapping downtime.
TRAMS Software Support Services include:
- Software Support
- Software Product Updates
- User Application Support
- Per Event Support and Consulting
- Annual Maintenance Contract
Related Services
- Mission Critical Support
- Operating System Services
- Per Event Support & Consulting
- Deployment Services
Our Support Services can be accessed on-line, e-mail or by phone. To access telephone or e-mail support, please use the information below:
Telephone Support: +971 4 2697600
E-mail Support: support@tramsme.com
We would be glad to help you benefit from our professional services. Do feel free to contact us, and one of our Technical Consultants will schedule a visit with you for presentation of our services at your convenient. We are sure such a meeting would be mutually advantageous.
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